We transfer knowledge in HVAC.

From educational providers to associations to manufacturers - craftguide is deeply rooted in the HVAC ecosystem and we know our market from heating pumps to ventilation systems.

craftguide runs your field service 4.0 - today

Virtual work support for assembly, commissioning and repair saves time and prevents incorrect handling of your products.

Your trade faces a variety of challenges in customer service

“With products constantly changing, printed manuals have simply become too time-consuming and confusing.”

“Competition intensifies the skills shortage, we need to be more proactive in bonding with our partners”.

“Skills shortage requires us to overcome language barriers and reduce complexity in technical training.”

“Our new academy should be supported by innovative, sustainable training concepts.”

“Apprenticeship in HVAC lacks attractiveness, we need state of the art teaching tools and ways of knowledge transfer that really reach the next generation.”

Your challenges inspire our solutions

  • 3D-visualized workflows guide through the work process step by step and on-demand, making any time-consuming study of webinars or printed manuals beforehand unnecessary

  • Intuitive and time-saving visual support tools strengthen relationships to distributors and service technicians

  • Graphic user guidance and selection of languages make integration and qualification of international staff easier

  • Immersive learning engages specialists of the future and playfully improves your ties to tomorrow’s skilled workers

“Your technician is on his way to a client. He wants to install the ordered next generation heater. Within a few clicks he downloaded the relevant 3D manual on the craftguide app for use on-site: In the client’s basement, a work site typically cut off from any network connection. Click by click he is visually guided through every work step – for an error-free and efficient installation - Just in time.”